TERMS OF THE AGREEMENT: There is no term to this agreement. Boat owner (hereafter known as client/boat owner) may cancel at any time for any reason. We ask for a minimum of 48 hours notice. GT Marine (hereafter known as GT or “we”) may also cancel at any time for any reason with 48-hour notice.

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WEATHER: In severe weather, we may determine it is not safe to travel and/or carry equipment and supplies to your boat; therefore your detailing service for that day will be cancelled and GT will not be held liable in anyway. If and when this occurs, we will reschedule in writing via email or phone call.

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BASIC TERMS OF SERVICE:  All services provided are under our basic terms of service. We reserve the right to alter or modify these terms at any time in which you will be given the revised Agreement and your continued use of our service implies agreement with these terms.

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DETERMINING THE COST OF YOUR DETAILING: GT must conduct a walk-through before we can give you a quote in writing. However, after the first or subsequent detail job, if GT determines the need to adjust the detailing fee higher, we will email you or call with the new dollar amount. You have the option of not agreeing to the increase and void this Agreement

GT agrees to provide detailing services to you as per your request. The charges for our service is for the agreed dollar amount for a member of our team (hereafter known as detailing members) for a maximum of a fixed amount of team working hours of detailing or related  services. The charge is for the amount of work hours reserved for you for this job and not for any specific outcome. In the event that our detailing team members complete the job in less time than the maximum reserved, which may sometimes be possible, the charge will remain the same and will not be adjusted

Since the condition of each boat will vary, it is possible that we may not be able to complete the job in the time available. By using our service you agree to the terms of this agreement and agree to pay the total due to us. All agreements are contingent upon strikes, accidents or delays beyond our control. Any changes to rate and/or time, be it verbal or in writing will not affect the substance of this agreement and all the terms herein will still apply with the new rate/time.

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GT reserves the right to stay an extra (2) hours after the proposed finish time to detail for ANY reason.

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JOB START/END TIMES: For hourly jobs, we charge from the time we arrive at the boat's location, which includes unloading of our supplies and equipment from our vehicle, to the time we have finished detailing, including the loading of supplies back into our vehicle.

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QUALITY OF SERVICE: For your convenience, and quality control, we can leave you with a checklist indicating the various services we provide each time we cleaned and/or detailed your boat. If, after your inspection, you find our service unsatisfactory, please contact us within 24 hours so we can correct the issue the next day. Refunds or discounts are not offered as we will try to correct any mistakes or missed services.

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EXTRA REQUESTS: Please email us at least (2) two days before your scheduled detailing if you have special requests (e.g. after painting, sanding), detailed hull cleaning, windows, etc. so we can schedule the extra time needed to complete these tasks. We can provide an over the phone estimate; however, we reserve the right to adjust the quote once we have arrived at the boat. Any alterations or changes from our “standard” detailing checklist involving extra work will be at an extra charge. Any “last minute/emergency” visits are also an extra charge. Any extra charges must be approved in writing via email, text or phone call between you and GT before any extra work begins.

 

EQUIPMENT AND SUPPLIES: We provide our own detailing supplies and equipment including vacuums, mops, brushes, and detailing products. Should you choose to supply specific products for our employees to use then you agree to take responsibility for the outcome. The customer is required to provide running water, electricity and a hose bib connection.

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PREPARING FOR YOUR DETAILING: Prior to the detailing team’s arrival, please remove all items that may delay our detailing service. Storage areas that have a large amount of paperwork for instance will not be detailed. We would appreciate if items were picked up off the boat deck and the boat was organized before we arrive. This will maximize efficiency and minimize the time we spend to detail your boat. If you prefer that our detailing team remove these items, we will add the additional billing time and charge you accordingly. Also please secure cash, jewelry and other small valuables. If for some reason you do not want a particular area of your boat to be detailed, please just leave a note and secure the hatch to that area of the boat. For safety reasons, we prefer that no one be in the boat while our detailers are present.

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SECURITY ALARMS: If your boat is equipped with a security system, please ensure that it is in the “OFF” position or inform our office of the codes and input sequence before your scheduled detailing. Please be sure to notify our office if this code changes.

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KEYS: Please ensure your boat is accessible to us. Because you scheduled detailing time may change each cleaning, we may require a key to your boat. Make sure the marina has  permission to give us your key.

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WHAT WE WON’T DO: If we are specifically requested to clean inside of a storage compartment or boat interior, the client agrees to not hold GT or any of its employees responsible for damage to any article or component. GT is not responsible for damage due to faulty and/or improper installation of any item, nor rusting or corrosion of related equipment. Examples would be: broken or improperly installed wiring, broken or frayed dock lines, etc. All surfaces are assumed sealed and ready to detail without causing harm. If you have other items you prefer we not clean or handle, please call or email the office and we will arrange to avoid those items.

The detailing members will only reach the areas on your boat that are humanly possible. If we cannot reach it, then it will not be cleaned. The detailing team will not pull out any appliances (for example a stove, fridge) for you due to the possibility of causing floor damage (unless you hold us blameless for any damage), however if you have these appliances moved out yourself we would be more than happy to clean behind them. The detailing team is also not responsible for mooring, dock lines, or the security of your boat to the dock or to the boat trailer.

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ACCIDENTS/DAMAGE: Because of the nature of our business, our staff is required to touch, step on, kneel on, or lean against virtually everything on and in your boat. We are as careful as possible; however, if something does get damaged while detailing your boat, our staff is instructed to call the client at once and to leave a note advising you of the incident. The office will also follow-up with a phone call or email to you to determine the best course of action. We are NOT responsible for your old, rotted, rusty, broken (or on the verge of broken), loose decking, waterlogged decking ribs, corrosion build-up, loose or hanging wires, fishing equipment (old or new), bent transom, bent or broken props, anything engine related (including the engine compartment), cracked or broken or scratched windshields or hull or deck, or any other items of this nature. Boats age with time, use and weather. GT is not responsible for the normal aging of your boat, or the replacent of any part due to aging. As an example: If we step into your boat and fall through the deck, it's not our fault. If we are cleaning your rub rail and it comes off, it's not our fault. We cannot list all possible scenarios for something going wrong, so to put it in simple terms, we are not responsible for your already broken stuff.

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PAYMENT POLICY: Payment is due in full upon completion of the job. A 50% deposit is required on all jobs exceeding $5,000. In the event an account requires legal or collection action, client/boat owner agrees to pay all cost of collection without limitations for reasonable attorney fees, interest on past due amount, court costs, and all collection costs. Moreover, GT reserves the right to place a lien and or a judgment upon your boat for a delinquent payment and you the boat owner agrees to pay all legal fees and time spent for remedy. Please do not leave any payments on the boat. For accounting purposes, we prefer payments to be made directly to GT Marine via /transfer/ check.

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PROVIDING FEEDBACK: Since boat detailing is a very personalized service we are always asking for detailing feedback. Please send an email or use our contact form on the website and let us know if there are ANY concerns or positive comments -- good or bad. This feedback is essential to serve you better, to correct any problems and to pass on these comments to our detailers.

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